Fusion Retail Brands Pty Ltd (Fusion Retail Brands) is committed to
ensuring that any personal information collected during the course of our
operations is treated with respect managed responsibly at all times.
We may update this policy from time to time, so please make sure you check
personal information we collect during the course of running our business, what
we do with the personal information received and what measures we take to keep
this information secure.
Fusion Retail Brands is a retailer and wholesaler of footwear, clothing and
accessories. We are bound by the provisions of the Privacy Act. For more
information on our business, please visit our corporate website: www.fusionretailbrands.com.au or contact our support
office on 1800 101 285 for further information.
Personal information which we may collect and hold include your:
- Credit card details
- Phone number
- E-mail address
- Transaction details about purchases you make
If you do not provide certain personal information to us, this may affect our
ability to provide our goods or services to you or your ability to receive
special offers if you are a member of the Fusion Rewards program.
We may collect your personal information in various ways, including:
- directly from you via our stores or when you register to become a member of
our website or Fusion Rewards program;
- from third parties, including those described in the "Disclosure of
Information Collected" section below;
- from our own records regarding your previous purchases or other records held
at our head office, including various departments such as Human Resources,
Finance, Marketing and Information Services;
- when you visit our website (for more information on what information is
collected, see "Cookies" and "Information Security" below); and
- from information in the public domain.
Any personal information provided to Fusion Retail Brands will be treated in
accordance with the requirements of the Privacy Act. For more information
regarding the Privacy Act, please refer to the Office of the Australian
Information Commissioner's website: www.oaic.gov.au.
Any personal information Fusion Retail Brands collects through the course of
normal business dealings will be used primarily for the purposes for which it
was collected. Fusion Retail Brands does not sell, trade or share personal
information to third parties. We may use your personal information:
- to verify your identity;
- to provide you with our goods or services;
- to charge or bill your for those goods or services (including debt
- to perform statistical analysis of customer shopping habits or other similar
activities (for internal marketing purposes only);
- to send you information about our promotions and products; and
- to obtain feedback on how to improve our products or customer service.
Fusion Retail Brands does not send unsolicited e-mails.
In some instances, it is necessary to disclose some of your personal
information to third parties or contractors, such as providers of:
- delivery services;
- information technology services;
- data storage or processing services;
- billing and debt-recovery services;
- customer enquiries services;
- mailing service services; and
- market research or website usage analysis services.
However, Fusion Retail Brands will take reasonable steps to ensure our
suppliers and contractors only use the information provided to them for relevant
purposes, for example by requiring them to sign contracts containing appropriate
privacy or confidentiality obligations.
In limited circumstances, Fusion Retail Brands may also disclose your
personal information to:
- our related companies;
- our professional advisors, such as our lawyers, accountants, and auditors;
- to government agencies or bodies, if we are required or authorised to do so
by law; and
- organisations who manage the transfer or sale of our assets or business.
We may disclose personal information to overseas recipients, including for
example, related bodies corporate or our third-party service providers which are
Where lawful and practicable, you have the option of remaining anonymous (or
using a pseudonym) in your dealings with Fusion Retail Brands.
For example, we understand that when customers visit our website they may not
wish to become a member. We respect that and have provided visitors with the
option to not sign up as a member and to drop out at any time if they no longer
wish to be a member of the site.
Customers who do not wish to have their personal information used for
marketing by Fusion Retail Brands should request not to receive direct marketing
communications at the time of purchase, in correspondence, at interview or any
other point of contact with a representative of our company. Customers may also
contact us at any time to ask us not to use their personal information for
marketing purposes, using our contact details at the end of this Privacy
Fusion Retail Brands takes reasonable steps to keep your personal information
accurate, complete and up-to-date. However, our ability to do this depends to a
large extent on you informing us of any changes or updates to your details.
You may request access to or correction of your personal information held by
Fusion Retail Brands at any time by contacting us at our contact details at the
Fusion Retail Brands will provide you with access to your personal
information and/or allow you to correct that information so that it is accurate,
complete or up to date, except in limited circumstances specified under the
Privacy Act. If we deny you access or refuse to correct your personal
information, we will inform you of the reasons why.
We may charge you a fee for providing access to your personal
Both the Fusion Retail Brands group corporate web site and the company’s
online stores use "system cookies". A "system cookie" is a small amount of
information stored on the user's computer by our web site server.
The "system cookie" identifies the user's browser. It does not identify the
user personally and no personal information is stored within Fusion Retail
Brands "system cookies". "System cookies" can be disabled by the user going to
the preferences or options menus in their browser.
Fusion Retail Brands takes reasonable security measures to minimize the risk
of misuse, interference and loss, and unauthorised third party access,
modification or disclosure of personal information.
The company’s trading web sites (www.dianaferrari.com.au; www.mathers.com.au;
www.williamsshoes.com.au; www.colorado.com.au) conform to the
standard of SSL (Secure Sockets Layer) technology, with credit card details and
other information scrambled (encrypted) to minimise possible misuse by third
A padlock/key is displayed on the lower right hand corner that indicates we
have a secure site. Double click the padlock to see our certificate of
Our website contains links to other sites, however no personal information is
exchanged. These links are for information purposes only.
Fusion Retail Brands does not store or keep complete credit card numbers from
on-line transactions. The first and last three numbers of your credit card
number are kept for order verification purposes only.
While every endeavour is made to ensure every shopping experience with us is
a good one, in the event a credit card is used without the holder's
authorisation, the card holder must notify their credit card provider in
accordance with their reporting rules and procedures.
The internal network also has levels of security to ensure information of a
sensitive nature is only accessible by authorised staff members.
All hard copies of information of a sensitive nature are stored securely and
are not accessible by unauthorised persons.
Fusion Retail Brands will take reasonable steps to destroy or permanently
de-identify personal information if it is no longer needed for any purpose for
which the information may be used or disclosed.
The Fusion Retail Brands’ websites are accessible to people of all ages.
However, we are mindful that some customers who register as members may be under
the age of 18. In the interests of their personal safety, we urge children to
check with their parents before entering personal information on any website and
ask parents to discuss these issues with their children.
Fusion Retail Brands will also ensure that appropriate disclosures are made
at the time of collection of other information from minors, and will only
collect this information as is reasonably necessary in the circumstances.
Information collected will only be used for the purposes of which it was
If you are not satisfied with the way we have handled your personal
information we encourage you to contact our Privacy Officer with details of your
complaint by using our contact details below.
You are also entitled to lodge a complaint with the Federal Office of the
Australian Information Commissioner. More information can be obtained from the
Commissioner's website at www.oaic.gov.au.
If you have any comments, suggestions or questions in relation to privacy,
please contact us: