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FAQs

 

Q. I signed up but have not received my membership details yet, what do I do?

A. Welcome to the program! You'll receive an email within 24 hours of signing up, which will contain your Fusion Rewards member number. You'll need this number to log in to your account on this website and start earning points on your online and in-store purchases. If you have signed up more than 2 days ago and have not yet received this email, please contact our Customer Service team on rewards@fusionretailbrands.com.au so we can rectify the issue as soon as possible.

 

Q. When can I earn and start to redeem my points?

A. Once you've received your member number you can earn straight away! Points earned from a purchase will become available for redemption at least one day after the purchase.

 

Q. How do I earn points?

A. Simply present your member number every time you shop with us and you earn 5 points for every $1 spent. You can earn points at any of your favourite Fusion stores, including Diana Ferrari, Williams and Mathers. You may also provide the email address or phone number associated with your Fusion Rewards membership when shopping in-store, in lieu of your member number.

 

Q. Can I earn points shopping online?

A. Yes, you can also earn points when you make purchases online at any of our brands' online stores. To ensure you don't miss out, make sure you link your Fusion Rewards account to your online shopping account, by entering your member number in the field provided.

 

Q. How much are my points worth?

A. Every 100 points = $1 dollar towards a future purchase.

 

Q. How do I redeem my points in store?

A. Present your member number to the store staff when you make your purchase and advise how much you would like to redeem. You may also provide the email address or phone number associated with your Fusion Rewards membership, in lieu of your member number.

 

Q. Can I redeem my points online?

A. You can now redeem your points at our online stores: williamsshoes.com.au, mathers.com.au, colorado.com.au and dianaferrari.com.au.

 

Q. Is there a minimum redemption?

A. Yes, you can redeem a minimum of 100 points at any one time. Points cannot be redeemed for cash.

 

Q. How do I know what status level I am?

A. Simply log in to your account on this website and your status, as well as your points balance, will be displayed with your details at the top of the page. Your current status level has been based on your purchases using your existing card over the last 12 months.

 

Q. Can I still use my Fusion Rewards card in-store?

A. Yes, if you already have a Fusion Rewards card you may continue to present your card to earn and redeem points on in-store purchases. Please note, as at 10 May 2017, you will no longer be issued with a new card when you upgrade your membership tier, or sign up as a new member.

 

Q. Do I have any points already?

A. For existing members who signed up prior to 10 May 2017, your points balance remains unchanged. New members signing up on or after this date will have a starting balance of 0 points, until a qualifying purchase is made.

 

Q. How can I update my member details?

A. Log in to your account on this website and go to the My Details section.

 

Q. How can I manage my subscriptions?

A. Log in to your account on this website and go to the My Preferences section. Tick/untick the Email and SMS options against each brand and submit. Please allow 3 – 5 business days for the changes to take effect.

 

Q. How long do I have until my points expire?

A. Your points expire after two years.

 

Q. How do I keep track of my points?

A. The best way to keep track of your current points total is to log in to this website and view your account details. Your points total will also appear on every purchase receipt, however your receipt will not reflect any additional points you earned through bonus points promotions. You can also ask one of our staff in store or check your points balance online.

 

Q. If I ask for a refund on an item I have purchased, what happens to the points that I redeemed for this transaction?

A. The points you used towards the original transaction will not be refunded.

 

Q. I bought something in one of your stores the other day but I forgot to give the staff my membership details – can I still earn points on that purchase?

A. Yes you can. Please contact our Customer Service team at rewards@fusionretailbrands.com.au or 1800 101 285 and provide your receipt number and details of your purchase and they will apply your points retroactively.

 

Q. I unsubscribed from your emails but I'm still getting them.

A. Please allow up to 5 business days for unsubscribes to be processed in our system. If it has been more than 5 days and you're still receiving unwanted marketing emails from us, please contact our Customer Service team at rewards@fusionretailbrands.com.au or 1800 101 285.